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Terms of Service

Last updated: 30 June 2026

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Ozmuro platform ("Platform"), operated by Ozmuro Pty Ltd (ABN 46 699 269 862) ("Ozmuro", "we", "us", "our"), accessible at ozmuro.com.

By registering an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms apply to two types of users:

  • Brand administrators - businesses that list products and manage corporate gifting through Ozmuro
  • Gift buyers - individuals or companies placing gift orders through an Ozmuro-powered storefront

2. The Ozmuro Platform

Ozmuro is a white-label corporate gifting SaaS platform. We provide:

  • A branded storefront for brands to showcase and sell gift products
  • Order management tools for brands to manage bulk gift orders and recipient lists
  • Payment processing via Stripe
  • Integration with Shopify for order fulfilment
  • Reporting and invoicing tools

Ozmuro is a platform intermediary. We are not responsible for the quality, availability, or fulfilment of products sold by brands through the Platform. Each brand is responsible for its own products and fulfilment obligations.

3. Brand Administrator Accounts

3.1 Registration

To list products and receive orders through Ozmuro you must register as a brand administrator. You agree to:

  • Provide accurate and complete information during registration
  • Keep your account credentials secure and confidential
  • Notify us immediately of any unauthorised access to your account
  • Be responsible for all activity that occurs under your account

3.2 Eligibility

You must be at least 18 years of age and have the legal authority to bind your business to these Terms.

3.3 Brand Content

You are responsible for all content you upload to the Platform including product descriptions, images, pricing, and brand assets. You warrant that:

  • You own or have the right to use all content you upload
  • Your content does not infringe any third party intellectual property rights
  • Your products comply with all applicable Australian laws and regulations
  • Your product descriptions are accurate and not misleading

3.4 Prohibited Uses

You must not use the Platform to:

  • Sell products that are illegal, dangerous, or prohibited under Australian law
  • Engage in fraudulent or deceptive conduct
  • Attempt to circumvent our payment systems or platform fees
  • Interfere with the Platform's technical operation
  • Scrape or harvest data from the Platform

4. Platform Fees

4.1 Commission

Ozmuro charges a platform commission fee on all orders processed through the Platform. The applicable commission rate is agreed between Ozmuro and each brand at the time of onboarding and is set out in the brand's account configuration.

The default commission rate applied at sign-up is 7% of the ex-GST order subtotal plus shipping. This rate may be negotiated and varied by written agreement between Ozmuro and the brand prior to or after onboarding.

The commission fee is deducted automatically via Stripe Connect at the time of payment. Brands can view their applicable commission rate in their account settings at any time.

4.2 GST

Our platform fee is calculated on the ex-GST amount. GST collected from buyers is passed through to brands in full and is not subject to our platform fee.

4.3 Stripe Connect

Brand administrators must connect a Stripe account to receive payouts. Payouts are subject to Stripe's standard processing times and terms (stripe.com/legal). Ozmuro is not responsible for delays caused by Stripe.

4.4 Changes to Fees

We reserve the right to change our default platform commission rate with 30 days written notice to brand administrators. Any individually negotiated rates will be subject to separate written agreement. Continued use of the Platform after notice of a default rate change constitutes acceptance of the new rate.

5. Orders and Payments

5.1 Order Processing

When a gift buyer places an order through an Ozmuro-powered storefront, the order is processed by Ozmuro on behalf of the brand. The contract for the sale of goods is between the brand and the buyer - Ozmuro acts as a platform intermediary only.

5.2 Refunds

Refund decisions are at the discretion of the brand. Brands may issue full or partial refunds through the Ozmuro platform. Ozmuro's platform commission fee is non-refundable once an order has been processed.

5.3 Disputes

Any disputes regarding product quality, non-delivery, or order errors are between the buyer and the brand. Ozmuro will use reasonable efforts to assist in dispute resolution but is not liable for the outcome.

5.4 Accounts Payment Links (Pay by Link)

In some cases, a buyer may choose to pay using a payment link (for example, where a finance team will pay later). An order is not considered confirmed, and should not be fulfilled by the brand, until payment is successfully completed and recorded on the Platform.

If a payment link expires or is not paid, the related order may be cancelled or remain unconfirmed.

5.5 Quotes and Custom Orders

Where the Platform provides a quote or custom order flow, any quote is an invitation to treat and is not binding until it is accepted and paid (or otherwise marked as paid) via the Platform.

Unless stated otherwise, quoted pricing and availability may change before a quote is accepted.

6. Shopify Integration

Where a brand connects their Shopify store to Ozmuro:

  • Ozmuro will push recipient order details to the brand's Shopify store as draft orders for fulfilment
  • The brand is responsible for reviewing and completing fulfilment in Shopify
  • Ozmuro is not responsible for any errors arising from the Shopify integration including failed pushes or incorrect data sync
  • The brand's use of Shopify is subject to Shopify's own terms of service

7. Intellectual Property

7.1 Ozmuro Platform

All intellectual property rights in the Ozmuro platform including software, design, and technology are owned by Ozmuro Pty Ltd. Nothing in these Terms grants you any rights in the Platform beyond the limited licence to use it as described herein.

7.2 Brand Content

You retain ownership of all content you upload to the Platform. You grant Ozmuro a non-exclusive, royalty-free licence to use, display, and reproduce your content solely for the purpose of operating and improving the Platform.

7.3 Feedback

If you provide feedback or suggestions about the Platform, you grant Ozmuro the right to use that feedback without restriction or compensation.

8. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

9. Availability and Changes

9.1 Availability

We aim to maintain high Platform availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages beyond our control.

9.2 Changes to the Platform

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time. We will provide reasonable notice of material changes where possible.

9.3 Changes to These Terms

We may update these Terms from time to time. We will notify brand administrators of material changes by email with at least 14 days notice. Continued use of the Platform after the notice period constitutes acceptance.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Ozmuro is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Platform
  • Ozmuro's total liability to you for any claim arising from your use of the Platform is limited to the platform fees paid by you in the 3 months preceding the claim
  • Ozmuro is not liable for any loss arising from third party services including Stripe, Shopify, or Supabase

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

11. Indemnity

You agree to indemnify and hold harmless Ozmuro, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Platform
  • Your breach of these Terms
  • Your products or fulfilment obligations
  • Any content you upload to the Platform

12. Termination

12.1 By You

You may terminate your brand administrator account at any time by contacting us at hello@ozmuro.com. Termination does not affect any orders already placed or obligations already incurred.

12.2 By Ozmuro

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • We reasonably suspect fraudulent or illegal activity
  • We are required to do so by law

12.3 Effect of Termination

On termination your access to the Platform ceases. We will retain your data for the periods specified in our Privacy Policy. Any outstanding payouts will be processed through Stripe subject to Stripe's terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact

For any questions regarding these Terms, contact us at:

Ozmuro Pty Ltd

ABN 46 699 269 862

67 Earl Street E, Windsor VIC 3181, Australia

hello@ozmuro.com